Jack Chrome extension

Privacy policy

Last updated November 6, 2026. Jack is Neighborhood Car Care's internal tool for our own team. It isn't meant for anyone outside our shops.

1. What Jack does

   Jack shows our team portal in Chrome's side panel and, while a repair order is open in Tekmetric (our shop management system), opens that repair order in the portal.

2. What it reads

   Only on Tekmetric pages: the repair order number, and the customer's phone numbers, email, vehicle, and whether an email and address are on file, as shown on that repair order, plus which of our technicians' names appear on each job line (only the job and the technician's name are sent back). It does not read any other website, your browsing history, or anything on your computer.

3. Where it goes

   Only to Neighborhood Car Care's own portal (instant-quote-max1.onrender.com), over an encrypted connection, so the team sees the right customer's history, calls and tasks, and the customer can sign in to their My Garage portal. You must be signed in to the portal with a team account.

4. What it keeps in Chrome

   Which repair order is open (cleared when Chrome closes), whether "Follow RO" is turned on, and where you dragged the Jack tab on the page. Nothing else.

5. What we never do

   We don't sell or share this information, use it for advertising, or use it for anything other than serving our customers. It isn't used to decide credit or lending.

6. How long we keep it

   As part of the customer's service record, the same as the repair order itself, under our privacy policy.

7. Questions

   Elma (716) 652-2424 · Williamsville (716) 565-5625